Terms and Conditions

Greenfields Caravan and Motorhome Servicing ltd        


Terms and Conditions


Please read these Terms and Conditions carefully,


Appointments:

Once you have received an email from Greenfields with the appointment and you have confirmed the appointment either by clicking the agreement box or by replying to the email this is deemed as an agreement for are covered under our terms and conditions for a technician to carry out a repair / inspection / service to your leisure vehicle.  There will a minimum charge applied at the standard rate of £65.00 for the follow reasons.

Not in / available, Changed your mind and Double booked .

Should there be a problem with the appoint please let us know with 7 days.


Access:

A technician requires full access to the Caravan /Motorhome  with a work space of 3 feet ( 2 meters ) all around the unit.

Please ensure that all wheel clamps, hitch locks and other safety devices are removed or switched off prior to our arrival or access to to keys in which to remove these items. Should we not be able to remove such devices or be able to gain access to items or unit, a charge will be applied.


Level Working Area:

For Health and Safety reasons the technicians required a level work surface to enable them to work safely If this is not achieved we will suggest a new appoint is made.


Toilet:

This needs to be Empty and cleaned or it will be missed of the serviced.


Condition Inspection Report:

This will be carried out prior to work commencing and noted down on our sheets or any damage or stains. We will require a signature before the technician can start work on your unit. Should you not be available. The report will be forward to you via email or other methods with photos for you to see. We then require conformation from you to start the work.


Safety:

All of the work carried out will be of a very high standard, this is for everybody's safety.


Workmanship:

All of Greenfields workmanship carries a 6 month warranty. 


Sale of Goods:

As we are a mobile servicing workshop, parts will be fitted within a 30 mile radius of our head offer in Sandhurst Berkshire.  To up hold the warranty on these parts they are not to be touched by any other technician or personel other than a member of the Greenfields team, this will up hold the products warranty. Should these be a problem, the leisure vehicle is to be with the radius to enable our technicians to fix the problem. 

Commonly known as Back to Base Warranty.

Labour carries a 6 month warranty and parts are 12 months.


Parts sold over the internet are to be returned at the buyers cost.

For both instances please contact the office first before proceeding.



Parts:

All Parts that are supplied by Greenfields carry a 12 months manufacturer's warranty. we only fit OEM specification parts. We will not fit second-hand items unless the part is out of production.

Greenfields can only fit parts that they have supplied as this will then carry a warranty. ( Back to Base Warranty)

All special order parts need to paid upfront and are not refundable.


Faults:

Should during a service a fault is found, which does not form part of the standard servicing schedule, Greenfields will notify you at the end of the service to see if you would like the technician to repair the fault whilst on site, should time allow. You will be provided with an estimate to the cost for labour and parts. will the seek permission to proceed. Should the technician not have the parts nor the time available,a new appointment will be made return and complete the job.


Payment:

We accept the following ways of payment. Cash, Bacs and Credit / Debit Card.  Our technicians are able to take payment of card via a PayPAL App, or similar deviceYou don't need to have a paypal account in which to use this method of payment.  We currently don't charge you an admin fee for the use of this service. However the system works on a 3G network. For Cash payments we do carry some change. If you wish to pay by Bacs, Please call the office to arrange this form of payment prior to the appointment. 


Payment is due after the work has been on the completed, which forms part of the original appointment. If there are any additional work that needs to be carried out which is not part of the original appointment this will be an additional cost and may have to be rescheduled for another time, due to time restraints and part availability.



Cancellation:

Should you wish to cancel your appointment, please can you notify us within 7 days to you appointment so we can offer the time slot to other customers. We will, however like to re-arrange a more suitable time to suit your needs.

Should it be It may be necessary for Greenfields to change the appointment we will notify you as soon as reasonably possible and endeavour to provide an alternative where practicable. If we amend or cancel your Booked appointment we will offer you another appointment at the same price or refund it to you if you have paid in advance however, compensation payments will not be payable to you in any circumstances.


Intellectual property rights

All copyright and other intellectual property rights in the materials on this website are owned by Greenfields unless otherwise indicated.


You may not copy, modify, alter, distribute, publish, sell or otherwise use any material on this website in whole or in part, unless you have obtained from Greenfields without prior written consent.



Limitation of liability

In no event shall Greenfields be liable to you or to any other person or entity in any way, whether arising under contract, tort (including negligence) or otherwise, for damages of any kind arising from the use of this website, including, but not limited to, direct, indirect, incidental, punitive or consequential damages, lost revenue or profits, lost or damaged data or other commercial or economic loss, that result from your use of, or inability to use, this website.


If this limitation of liability provision shall be deemed unenforceable, either in whole or in part, then such parts as are unenforceable shall be deleted, the remaining parts shall remain in full force and effect and Greenfields liability shall be limited to the greatest extent permitted by law.


Nothing in this terms of use policy shall exclude or limit the Greenfields liability for death or personal injury arising from its negligence or Greenfields liability for fraud.




Disclaimer of warranty

There may be updates of these terms and conditions from time to time and may apply to certain products, services and materials available and sold on this website. If this is the case this will be brought to your attention. Subject to this, no express or implied warranties of any kind are made in respect of this website or the products, services and materials available through it.


The Greenfields does not warrant that this website will operate uninterrupted or error/ virus free or that the information on this website is accurate or complete.


Data protection

Any personal information you submit to Greenfields will be dealt with in accordance with our privacy policy. 


Use of Cookies 

What are cookies?


Cookies are files created by websites you've visited that store browsing information, such as your site preferences or profile information. There are two types of cookies used by this website: first-party cookies, which are set by the Greenfields and third-party cookies, which come from services provided by another supplier on our behalf. These allow our system to recognise your computer, making our website easier for you to use and saving you time, for instance, by retaining your contact information.


Cookies are not dangerous nor viruses. They are small pieces of text, not computer programs, and cannot do any damage to your PC or mobile device.


By restricting cookies may impact on the functionality and smooth running of the Greenfields website. 


Greenfields will continue to review ICO guidance, following changes in EU law regarding the use of cookies, and will develop a plan to ensure this website is compliant.


Changes to the terms of use policy


From time to time we may add new features to the website and enhance the level of service that we offer to you. This may lead to changes in the terms of use policy.  Any such changes will be notified to you by us updating this terms of use policy and your subsequent use of this website will be deemed to signify your acceptance to the changes.


 



Links to other companies or organisations


To provide you with the very best information and data we will have several links form out site to other websites that offer products, services and materials we think will be of interest to you. Some of these websites are operated in conjunction with other companies/organisations and some are operated solely by independent companies/organisations.


Greenfields accepts no liability for any products, services, materials or information contained on or available through linked websites or otherwise provided by any other company/organisation referred to on this website. But we happy to hear of any problems that occur and will act on these in the interest of our customers


No linked websites are covered by this terms of use by Greenfields


You may only link to this website with our prior written permission.  Greenfields reserves the right to remove any links to its website that it deems are inappropriate without notice.

From time to time we may provide you with information that we have used from other sites which may be incorrect, should this be the case we would be happy to amend the information or remove it. Our aim to provide you with a great piece of information.


 


 


Jurisdiction and law


This terms of use policy is governed by the laws of England and the jurisdiction of the English courts.